FACT – Using AI as an automated Help Desk is a MILLION miles quicker than the traditional IT Support Ticketing Email centric cry for help! It is quite amazing when using AI to resolve complex IT and System issues to see just what is available to non-technical users. Using IT email systems for support and resolution is feeding the ‘Large Language Model’ databases. How long before AI intercepts activity to avoid issues in the first place? IT Support is expensive, usually inefficient, and often mis-guided as the initial query may in fact not be the root source of a problem.
Having used professional versions of AI for over 12 months the depth and accuracy will in the first phase reduce the need for IT first line support, and perhaps eventually, all human support. Scary? or just a perfect way to reduce the recurring cost of IT System support and evolution?
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